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What Is Technical Support? I define technical support as "Knowledgeable people assisting the users of computer hardware and software products". The word "assisting" in the definition is important. If I teach you to use a product, that's training. If I sit down and carry out a project for you, that's consulting. If I help you with a problem you're having with your software or hardware, or answer a question, or listen to your feedback, that's techsupport. HELP: The Art of Computer Technical Support, by Ralph Wilson |